Privacy Policy

PT Panorama Aplikasi Nusantara as the operator and owner of website and Panorama ID mobile app. Please take a moment to familiarize yourself with our Privacy Policies, accessible via the headings below, and contact us if you have any questions

Data Collected

When you use the Site as a user, we need to collect Personal Data which identifies or can be used to identify, contact, or locate the person or device to whom that information pertains. Without it, we may not be able to provide you with all services requested. This information includes (but is not limited to) your name, email address, phone number, identification or passport number, details of your bookings (such as hotel name, hotel location and length of stay), your travel preferences, details of your airline frequent flyer membership as well as your reviews.

If you utilize any payment and/or transactional services in the Site either to make a payment or receive any payment, we may collect certain Personal Data related to the payment and/or transactional services you used. Those data include (but are not limited to): payment card or account identifier, payment card or account holder, sender and receiver details, goods transacted, and history of transaction.

Whenever you use the Site, we may collect Personal Data in the form of technical data regarding your device and device usage such as information about web pages viewed, session duration, the internet device identity (ID) or media access, geographic location, log information, cookies and similar technologies

How We Use Your Personal Data

To provide our services to you and improve your experience on our Site, we may collect, hold, use and disclose your Personal Data for the following reasons and as permitted by applicable laws.

  1. Identifying you as user
  2. Offering you travel and lifestyle packages suitable for your preferences
  3. Verifying your account, transaction, and/or registration as we may before providing any services from us or Vendor, or any third-party providing services in the Site
  4. Measuring and improving your customer experience and satisfaction including manage your rewards points, provide you with direct or personalized marketing activities, and provide or offer services from us or our business partner
  5. Resolving disputes, collecting outstanding payment and troubleshooting and for any other purposes that we notify you of when we collect the Personal Data


By accepting this Privacy Policy, you acknowledge that you have read this Privacy Policy and the Panorama ID Terms of Use and understand their content and consequences, and you agree and give consent to us for the collection, use, disclosure, and processing of your Personal Data in accordance with this Privacy Policy and/or the Terms of Use. Further, you acknowledge that the Personal Data that you have provided or will provide is yours to share and is true and accurate.

From time to time, Panorama ID may revise this Privacy Policy to reflect changes in the laws and regulations, our use practices, the features of our Site and/or advances in technology.